Shipping & Returns

Information on shipping, returns & refunds, tracking and estimated arrival times.

We are committed to using environmentally friendly packaging and materials which don’t include plastic and are 100% recyclable. This includes the use of 100% recycled packaging and eco-friendly packaging tape.

The shipping is sent carbon netural from Australia Post to help offset emissons.

Only if you chose the track(ing) shipping option will you be able to track your order.

For more information on tracking, please refer to the Terms of Sale.

It’s our hope that you absolutely love your items, however please choose carefully, as we do not offer change-of-mind returns or refunds. We will however accept if your item has been damaged in transit or is otherwise faulty.

Please note that we are not responsible for any damage, losses or delays incurred by the Post or any other shipping service.

However, if anything you’ve ordered arrives damaged, please contact me at straight away, providing us with your order number, a description of the goods ordered and a photo of the damage and we will endeavour to resolve the issue.

Please do not return any items before first making contact with us. Damaged items must be reported to us within five days of your order being marked as ‘delivered’ on tracking.

Items that have been deemed damaged or faulty will be replaced. Replacements will issued for the exact item(s) originally ordered, or, only in the case that these are now out of stock, with the nearest possible alternative.

For more information, please refer to our Terms of Sale.

The shipping rates will be calculated during checkout. Rates will vary depending on the delivery destination and the order weight.

Yes, we ship to almost everywhere, worldwide. If your country is not listed, please contact us and we’ll see what we can do to make it happen.

Your order will be dispatched typically within 1 to 3 business days after your purchase (from Monday to Friday).

We’d like you to receive your goodies as soon as possible!

Please note these are estimated delivery times:

Regular Letter Shipping (No Tracking)

  • Australia – Victoria: up to 4 business days
  • Australia – Interstate: 3-6 business days

Standard Tracked Shipping

  • Australia – Victoria: 2-4 business days
  • Australia – Interstate: 2-8 business days
  • New Zealand: 6+ business days
  • Canada: 7-12 business days
  • United States: 10-15 business days
  • Major Europe: 10-20 business days
  • United Kingdom & Ireland: 10-25 business days
  • Asia: 10-20 business days
  • China: 30+ business days
  • Rest of World: 15-45 business days

Express Tracked Shipping

  • Australia – Victoria: 1-2 business days
  • Australia – Interstate: 1-3 business days
  • New Zealand: 2-4 business days
  • Canada: 4-8 business days
  • United States: 7-10 business days
  • Major Europe: 6-15 business days
  • United Kingdom & Ireland: 6-20 business days
  • Asia: 5-10 business days
  • China: 20-30 business days
  • Rest of World: 8-18 business days